iOS Client Not Showing Email Previews, Dovecot Issue?

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iOS Client Not Showing Email Previews, Dovecot Issue?

asai
Greetings,

Just wondering if anybody would know why one of our users' iOS Mail app
client doesn't show the email previews (the first few sentences of the
email)?

We had migrated from an earlier (2.2.4) version of Dovecot to the latest
version and once that was done, the user began to report this issue.  I
don't know if it's a Dovecot issue or not, but can anyone point me in
the right direction to begin to debug?

Thank you,
Asai

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Re: iOS Client Not Showing Email Previews, Dovecot Issue?

John Stoffel
>>>>> "asai@globalchangemusic" == asai@globalchangemusic org <[hidden email]> writes:

asai> Just wondering if anybody would know why one of our users' iOS
asai> Mail app client doesn't show the email previews (the first few
asai> sentences of the email)?

Is this user running the latest version of iOS?  I'm running iOS 11.4
(yes, I need to update at some point...) and I see one line of preview
in my emails.  

asai> We had migrated from an earlier (2.2.4) version of Dovecot to
asai> the latest version and once that was done, the user began to
asai> report this issue.  I don't know if it's a Dovecot issue or not,
asai> but can anyone point me in the right direction to begin to
asai> debug?

Please provide more details on your Dovecot version.  And have you
looked in your logs to see if there's anything different between this
user and other user's using iOS at the same version level?

It's probably some setting on the phone which is messed up, and where
I'd check first since you imply that other iOS users are all fine.

John


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Re: iOS Client Not Showing Email Previews, Dovecot Issue?

Gerben Wierda
In reply to this post by asai
> On 2 Jan 2020, at 01:18, [hidden email] wrote:
>
> Greetings,
>
> Just wondering if anybody would know why one of our users' iOS Mail app client doesn't show the email previews (the first few sentences of the email)?
>
> We had migrated from an earlier (2.2.4) version of Dovecot to the latest version and once that was done, the user began to report this issue.  I don't know if it's a Dovecot issue or not, but can anyone point me in the right direction to begin to debug?

I am running the latest MacPorts dovecot and latest iOS and see the first line.

I have run into some issues with Mail.app on macOS that were solved by removing the account and recreating again. macOS Mail.app kept settings around on how to connect to IMAP (from years of upgrading an existing dovecot). These were solved only when I recreated the mail account on the client side so th eclient queried the server anew and created its settings anew.

It’s not really debugging but trial and error, but then, debugging anything on iOS (anything Apple, really) is hard to do.

G